Refund policy

At ZONYO, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

We accept returns for:

New and unused items
Gently used items in good condition

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
Items must be returned in a condition suitable for inspection.
Products showing excessive wear, intentional damage, or alterations may not qualify for a refund.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Original shipping charges (if applicable) are non-refundable.

We recommend using a trackable shipping service, as ZONYO is not responsible for returns lost during transit.

Return Address

All approved returns must be sent to our U.S. return facility:

ZONYO Returns Center
142 W 26th St
New York, NY 10001
United States

Please contact our customer support team before sending any return to receive return instructions.

How to Request a Return

To initiate a return:

Contact our customer support team at info@zonyojewelry.com.
Include your order number and the reason for the return.
Wait for return approval and instructions.
Ship the item to the return address provided.

Returns sent without prior authorization may experience delays in processing.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 8–10 business days after the returned item has been received and approved.
Processing times may vary depending on your bank, credit card provider, or payment service.