Shipping policy
At ZONYO, we are committed to providing a reliable and transparent shipping experience for our customers. Please review the information below regarding order processing, shipping times, and delivery conditions.
Shipping Destinations
We currently ship to addresses within the United States.
Please note that we do not ship to:
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Military bases (APO/FPO/DPO addresses)
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U.S. territories and remote offshore locations
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P.O. Boxes
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Other restricted or non-serviceable delivery areas as determined by our shipping carriers
If an order is placed with an unsupported shipping address, we may contact you for an alternative address or cancel the order and issue a refund.
Shipping Rates
Free Shipping
We offer Free Shipping on all orders over $90 USD (after discounts and before taxes).
Standard Shipping
Orders under $90 USD are subject to a flat shipping fee of $5.98 USD.
| Order Value | Shipping Fee |
|---|---|
| Over $90 USD | Free |
| Under $90 USD | $5.98 USD |
Order Processing Time
All orders are processed within 2–4 business days after payment has been successfully received.
Processing time includes:
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Order verification
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Product preparation
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Packaging
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Carrier pickup arrangement
Orders are not processed on weekends or public holidays.
Shipping & Delivery Time
Orders are shipped from the United States.
Estimated delivery time:
6–14 business days
Total Estimated Delivery Time: 8–18 Business Days
Please note that delivery estimates are not guaranteed and may vary due to:
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Carrier delays
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Severe weather conditions
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Peak shopping seasons
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Public holidays
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Incorrect or incomplete shipping information
Order Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
Customers can use the tracking information to monitor the delivery status of their package.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
ZONYO is not responsible for delays or failed deliveries caused by:
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Incorrect shipping addresses
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Incomplete address information
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Refused deliveries
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Unclaimed packages
Additional shipping charges may apply if a package must be reshipped due to incorrect address information.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible.
We will work with the shipping carrier to investigate the issue and provide assistance where applicable.
Contact Us
If you have any questions regarding shipping, please contact us:
ZONYO
Email: info@zonyojewelry.com
Phone:
+1 (330) 720-0159
Contact Address:
142 W 26th St
New York, NY 10001
United States
Factory Address:
Room 301, No. 15 Zhenlong Road, Chang'an Town, Dongguan, Guangdong 523000, China